https://www.suzannechou.com/portfolio daily 0.75 2025-11-24 https://www.suzannechou.com/portfolio/libraries monthly 0.5 2025-11-24 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021710613-434ZPKQOJFQFCBBG2VFB/1-+Timeline.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021709864-JB0Q1OQZWDBZ4RK1AZEQ/2+-+CE+Ethos.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021709662-EQEFSLW68WVL4EK6K6OC/3-+Stakeholder+Mapping.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021708753-MU05GF2I79IHBCGJ4VSA/4-+Desired+Insights.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021708677-OIM4OQ8F2D0LHGVXG38C/5-+CE+avenues.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021707762-DMDMOERPEEGVH9QVYR2I/6-+CE+Program+highlights.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021707696-B4761URMSWY27340P1AV/7-CDA+highlights.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764021706670-SZQ9TX6DBO6ZD71381MC/8+-+CE+reach.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1764022260334-8IC1PMA12JXIUVP8ZMHL/LCBP+-+CE+Overview+-+August+2025+%289%29.jpg Portfolio - Renovations and Re-designs of Public Libraries https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Renovations and Re-designs of Public Libraries https://www.suzannechou.com/portfolio/sed-workshop monthly 0.5 2021-03-29 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820681650-YKW68XCEGEYZ705MSBOV/Screen+Shot+2021-03-25+at+8.42.53+PM.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820817157-05VST60V918C4APPXXGJ/1+-+SED+Process.png Portfolio - Socially Engaged Design Workshops - 1. The Socially Engaged Design Process I introduce the socially engaged design process, which describes design through 5 core phases and iteration between. Underlying the entire design process are 4 consistent activities: reflection, prototyping and testing, gathering information, and synthesizing information. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820816691-WTXFVC55N68DW6XW7M1K/2+-+Design+Ethnography.png Portfolio - Socially Engaged Design Workshops - 2. Design Ethnography Methods Many of my workshops focus on design ethnography methods, especially interviewing. I make sure to define design ethnography and share its draw from anthropological methods. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820817294-SP3WWVKS3T5N5RBHCEVM/3+-+Interview+Types.png Portfolio - Socially Engaged Design Workshops - 3. Interview Approaches We tie academic research on design, which many of us have backgrounds in, to the practical applications of this research. For example, I teach different types of interview methods in order to help students envision the many options they have when going about their design projects and ways to choose an approach. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820817945-AS3IDSMQC5AQKH92MOO8/4+-+Interview+Flow.png Portfolio - Socially Engaged Design Workshops - 4. The Flow of Interviews I also describe the importance of building trust with interviewees, which entails mutual respect, listening, and build up before diving into higher intensity stories. I emphasize that it is a privilege to peer into someone’s experiences and is therefore important to center their comfort and be responsible with what they share. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820817967-AK4J7ZERMJ81UCK1WIGQ/5+-+Interview+Lab.png Portfolio - Socially Engaged Design Workshops - 5. Interview Lab Activity My colleague, Ilka, and I understand the importance of practicing interviews and interview protocols to help interviews go smoothly. We designed a role-play activity, Interview Lab, for use in our workshops to help students test out their questions, share feedback with their peers, and understand first-hand how written questions can feel different once spoken. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820818540-76DMSYL76KNSDLJDN2KA/6+-+Synthesis.png Portfolio - Socially Engaged Design Workshops - 6. Synthesizing Data I also teach ways to synthesize qualitative data, including affinity mapping data into insights. From this date, teams can generate How Might We questions and criteria that would make an outcome successful. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820819059-N7YV8ZM57WVAOX8BHTE9/7+-+Ideation.png Portfolio - Socially Engaged Design Workshops - 7. Ideation Once participants have done the work to set up their solution-neutral challenge or design question, I facilitate workshops on ideation methods. I introduce tools, such as design heuristic cards, that can help generate even more ideas. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820819111-20K4UIJ0M6K088CDS153/8+-+Prototyping.png Portfolio - Socially Engaged Design Workshops - 8. Prototyping and Feedback My workshops have also touched on prototyping and ways to utilize prototypes throughout each phase of the process to communicate with stakeholders, elicit feedback and test assumptions. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616820819639-7XRPCC0O3ZLPR0F80KOF/9+-+IPP.png Portfolio - Socially Engaged Design Workshops - 9. Power, Privilege, and Identities in Design Due to my facilitation experience with the Ginsberg Center, I put on workshops that introduce and then dive deeper into how power, privilege, and identities play a role in design. I facilitate thoughtful conversations and walk through scenarios to foster more reflection in design. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Socially Engaged Design Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Socially Engaged Design Workshops https://www.suzannechou.com/portfolio/resource-hub monthly 0.5 2021-03-27 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819200832-XRYY50H58II3YKPG75TR/nalogo-new.jpg Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Resource Hub to Support Mentors and Houseless Youth https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819350670-7YYY2SRIRP65580365VN/1+-+Discover.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 1. Discovery + Research I directed our team through discovery and research, where we first conducted desk research to learn more about youth houselessness and NAFY before diving in. Then, we conducted listening with several NAFY staff to identify insights related to a resource hub. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819350956-SD6CGEBI2ISSWH3Z6MHB/2+-+Insights.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 2. Insights + Ideation We created an affinity map in MURAL, a remote visual collaboration tool, in order to understand what themes arose from the listening session data. From this affinity map, I led the processing of converting the themes into core How Might We (HMW) questions that we each voted on based on importance and preference. We narrowed the HMWs into two overarching categories of building trust and connection during the pandemic and ways to help mentors support their youth directly. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819352088-9PG1DB4LIOYL4TA7EDR8/3+-+Prototyping.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 3. Prototyping + Feedback From these HMW’s, we ideated and identified components of a resource hub that we wanted to test. Using Figma and Google Slides, we developed prototypes to test assumptions around 4 key components. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819352581-1DLNIB6LCCS2UGSI48HA/4+-+Content+Management.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 4. Testing Content Management and Trust I developed one wireframe prototype to test how information would be perceived and trusted depending on who could post resources and the need for updated resources. We learned that staff and youth wanted a lower-stakes way to update information (e.g. - a food box supply ran out for the day) without editing the entire post, which led us to consider comment-style updates. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819353062-IS190OSKA3XABSM5JB3X/5+-+Card+Sort.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 5. Card Sorting for Information Hierarchy We also created a card sorting activity on Google Slides for youth and staff to share live feedback on information hierarchy and specific types of content they would want to see on a resource hub. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819354497-8BK2202WO7INFTXNAPUL/6+-+NAFY+Profiles.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 6. NAFY Staff Profiles Something I heard during the listening sessions was the siloed nature information and roles in the field. One thing I wanted to test out in response to this was the idea of NAFY staff profiles, mainly to support staff connections between each other. We learned with this prototype that easy ways to search for specialties and interests between NAFY coaches and staff would be helpful and that there was potential for youth to engage with this feature in tailored ways. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819357970-0YS0IHI71VUTYV5XD2DP/7+-+Reflection.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 7. Reflection + Iteration After the full day feedback session, we reflected on all we learned from our prototypes and earlier listening sessions. One of the key insights was the need for more interconnected sharing of information between coaches due to the mass amounts of information one coach has to sift through to share with their youth. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819355940-6TU9MWEXCHDUNXZD7T0U/8+-+Iteration.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 8. Iteration of a “Resource Hub” By leading with community input and voices, we adapted the previous identification of a resource hub need to the present-day need for a digital sharing space with specific abilities. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616819357561-SBOVJQ7J8JL84J5N11MP/9+-+Final+Idea.png Portfolio - Resource Hub to Support Mentors and Houseless Youth - 9. Final Idea After reflecting on all we heard, we iterated on our ideas to propose a digital sharing space with two components: a virtual bulletin board and a messaging platform. We realized the nuances of information flow that were identified as useful and that multiple platforms could be utilized to make those types of interactions more effective. https://www.suzannechou.com/portfolio/communities-workshops monthly 0.5 2021-06-04 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818269120-YFSU0QGEYPGFIAYM608L/ginsberg.jpg Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Entering, Engaging, and Exiting Communities Workshops https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818436150-EPOEF5CFF1LB2TJWFEMQ/1+-+Dow+Workshop.jpg Portfolio - Entering, Engaging, and Exiting Communities Workshops - 1. Facilitating E3 Workshops I facilitated workshops for many audiences, including students in a sustainability fellowship, social work, public health, freshman psychology, and volunteering organizations. We adopted a co-facilitation model for each workshop to help navigate sensitive group dynamics, and we tailored each workshop to each audience. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818435330-2VQOO1792YGXZWERO7TS/2+-+Path.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 2. Community Engagement as a Metaphor We introduced community engagement as a metaphor to help participants envision the importance of acknowledging their roles. We envisioned community organizations and members walking along a path. Service learning students join them through their projects, walk alongside them, and then part ways, while communities still remain on their path. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818436234-YBLZBUDS1CHOYYMV5EUC/3+-+Community.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 3. What is Community? We broke down “community” into its definition and the heterogeneity of what communities can be formed around. This step was important to ensure that participants don’t group a “community” too broadly and to identify and appreciate the many nuances and types of communities. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818436832-7RPYXTID9E4N078SOFVZ/4+-+Scales.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 4. Equitable Community Engagement With a more nuanced view of communities and community engagement, we shared the common outcomes of service learning that lean in favor of student learning over community priorities. Our goals were to share practices to balance the scales and achieve positive, humanizing, and sustainable impact in community engagement work. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818437060-F21XIJ16RG4D2B9SUH5E/5+-+IAP2.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 5. IAP2 Spectrum of Engagement One practice we shared was evaluating community engagement projects based on where they fell on an adapted form of the International Association for Public Participation (IAP2)’s Spectrum of Engagement. We wanted participants to be able to understand what level of engagement they and their community partners actually wanted, expected, and implemented. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818437571-X6K7KWVTS2OQD7XJPPIW/6+-+Social+Identity+Wheel.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 6. Social Identity Wheel I often led exercises around social identities as well to begin to address the importance of identity and how it influences our actions, reactions, and interactions. One such activity was a carefully facilitated social identity wheel exercise. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818437633-M7RM3QK6XH61POG9XB9R/7+-+Power+Mapping.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 7. Power Mapping Another deeper exercise I led was around power mapping. After a think-pair-share around everyone’s power maps, we facilitated discussion around ways in which identities interacted with those sources of power. The goals were to allow participants to reflect on their different sources of personal power in order to be able to consider ways in which power and identities show up, especially in community interactions. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818438179-ZSNA4OF7FXCTD3K7GB18/8+-+Cultural+Humility.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 8. Cultural Humility I always emphasized the importance of cultural humility in not only our community engagement work, but in our overall lives as well. Cultural humility acknowledges that learning about and with communities is a lifelong process, as opposed to cultural competence which presumes “mastery” of cultural understanding. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616818438309-UM79BGZ1G57ABRI4E2WT/9+-+Meeting.png Portfolio - Entering, Engaging, and Exiting Communities Workshops - 9. Continuous Group Reflection and Growth Lastly, I regrouped with my wonderful liaison colleagues continuously throughout my years of work in order to share feedback, reflect on our own learning, and refine our work based on these discussions. https://www.suzannechou.com/portfolio/innovation-salon monthly 0.5 2021-03-26 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725865731-I192EI1C9MKFISMSBW73/3.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778340849-FF1ZO64M5MZVGT8ZJ067/1+-+Invitation.png Portfolio - Innovation Salon - 1. Initial Workshop Goals Through many reflective conversations with our clients, Ann and I asked questions to dig deeper into their initial workshop goals. Because of the schedule requirements of many of the utility professionals and researchers, the save-the-date was sent out 5 months in advance, while we worked on ironing out the agenda for the day https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778350413-QZ6PN3J0VYJFTLM45U4H/2+-+Suzanne+Drawing.JPG Portfolio - Innovation Salon - 2. Creating Ideas from Discussion I spent many hours each week through the months of meetings with our clients, distilling the discussions, suggestions, and feedback from our meetings into clearly communicated ideas to describe a potential next iteration of the agenda. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778349171-OB32DXAML5ZK4DIH802A/3+-+Whole+Goal+Drawing.png Portfolio - Innovation Salon - 3. Mapping Workshop Goals We decided to break down the day into 4 activities to strategically place converging and diverging activities around lunch and energy levels. After many iterations with our clients, I clearly defined the goals and tied to the workshop’s overall goals (color-coded here) to each activity. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778353685-2M6R93639JP4KVSRULYC/4+-+Q1+Partnership+Fishbowl+drawing.png Portfolio - Innovation Salon - 4. Setting the Stage - First Activity (Q1) We learned from our clients that many participants would be uncertain about how utility-research partnerships could look. To set the stage, we intentionally started with a Partnership Fishbowl activity (inspired by a Liberating Structures method) to facilitate reflective conversation around the benefits and requirements of collaboration. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778356823-7HJX18F5U2XUKHMFLBNQ/5+-+Q2+Brainstorming.JPG Portfolio - Innovation Salon - 5. Brainstorming Scaffolded Activities For the next activity, I considered ways to scaffold activities to reach the overarching workshop goals with each activity option. I shared the proposed ideas with our clients and we’d brainstorm together an activity idea that felt appropriate for the audience and our goals. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778361130-83YMR6I5BF7XERT7626I/6+-+Final+Q2+drawing.png Portfolio - Innovation Salon - 6. Trends Mapping Activity (Q2) The finalized Q2 activity was on mapping trends. I carefully considered potential power dynamics and logistics for each activity. In this case, I used color-codes to ensure balance of stakeholder input in each discussion, and we prepared each color-coded workstation at each table to ensure the instructions were clear and our goal of balancing tables was easily implemented. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778363441-PJYCO557J04QYY3PCBHS/7+-+Final+Q3+drawing.png Portfolio - Innovation Salon - 7. Needs for Innovation Activity (Q3) The color coded trends from Q2 were grouped by topic, and participants voted on which of the topics that had shared interest between both groups they wanted to work on for Q3. For Q3, I designed a brainstorming activity around needs for innovation for each topic that made progress on each of the workshop’s 3 overall goals. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778366114-SSUI3G7DT32G35QMTVQ6/8+-+Final+Q4+drawing.png Portfolio - Innovation Salon - 8. Pitch Activity (Q4) Lastly, we knew we wanted to end the day highlighting the opportunities for partnerships that emerged from the day. We wanted participants from each topic to pitch some possible project ideas around the needs for innovation, and I wanted participants to write on cards with their interests, questions, and contact information as applicable for each pitch that we could compile and share back out after the workshop. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616778366500-OTYSAV7IG8NGZKYV3Q9G/9+-+Me+Facilitating.jpg Portfolio - Innovation Salon - 9. Facilitating the Workshop After several months of co-designing and hashing out the plans and detailed logistics for the day, I facilitated a successful day with my team. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616464527292-D4M2NIKQOUCYB046QELH/um-cee-logo.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616464541533-XSIQC3MP1HJRDBJ36608/color-logo.jpg Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Innovation Salon https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Innovation Salon https://www.suzannechou.com/portfolio/summer-studio monthly 0.5 2021-03-27 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616464527292-D4M2NIKQOUCYB046QELH/um-cee-logo.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724627341-2TJKEAG4SYFUL4P2FY6C/4.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472266929-78065X1U1S5N8HLNWK8J/1+-+Client+meeting.JPG Portfolio - Collaboration in Michigan’s Drinking Water Sector - 1. Client Ask We started out with the question from our client: How might we foster proactive, reliable partnerships between researchers and utility professionals? https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472860415-Z5UKG6OGZ2B7T7RC161N/2+-+Investigating+the+Central+Question.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 2. Investigating the Central Question As I led my team through interviews with utility professionals and researchers, we started uncovering the plethora of stakeholders that existed in the space and adapted our central question. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472860607-B8RQU90YINODX4E6KT5K/3+-+Synthesis.jpg Portfolio - Collaboration in Michigan’s Drinking Water Sector - 3. Synthesizing the Data After 70+ interviews with stakeholders, we synthesized the 2000+ extracted data points from the interviews. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472861087-JZT8GJBBOGW7AWI1RZ1O/4+-+Insights.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 4. Insights We sought to develop a deep understanding of the different stakeholders acting in the industry and distilled the data into 10 thematic insights. We learned that much of the industry exists in silos with both differing and overlapping priorities across the board. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472861354-BC7A3CK26ZC03TBZ36I7/5+-+Wicked+Problem+Map.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 5. Tool 1 - Wicked Problem Map Based on these insights, we developed 4 tools to share with stakeholders in the industry to support their collaboration. The first was a Wicked Problem Map that included a PEST analysis of Michigan’s drinking water sector. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472861628-Y3WN83NTDJVJC8UAMDWR/6+-+Stakeholder+Map.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 6. Tool 2 - Stakeholder Map The next tool we created was an interactive stakeholder map, which included summaries of interactions between stakeholders and stakeholder profiles. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472861782-HARSNWX8BNG9UI2K0N2L/7+-+Key+Priorities.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 7. Tool 3 - Key Priorities Finder The third tool we created was a key priorities finder. This tool identified the top priorities of each of the 10 stakeholder groups we interviewed to allow viewers to see where shared priorities existed. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472862214-CD5U66KW6MUCI6AHUP9V/8+-+Opportunity+Map.png Portfolio - Collaboration in Michigan’s Drinking Water Sector - 8. Tool 4 - Opportunity Map The last tool we created was an opportunity map, which represented a journey map for collaboration. This tool walked through the specific steps for collaboration between drinking water researchers and utility professionals to address our client’s initial ask. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472862611-63ZBXOQNDJW1FA71BF5Z/9+-+Teamwork.JPG Portfolio - Collaboration in Michigan’s Drinking Water Sector - 9. Communicating Our Findings I directed my team’s dissemination of our work and tools because of my community engagement experiences. In addition to presenting our findings to our client and local stakeholders, our team compiled an interactive deliverable packet to share with all of our interviewees, complete with the insights, tools, and tutorials for each tool. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724645915-SUJ0H18O0JSB56ULXXMS/5.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725865731-I192EI1C9MKFISMSBW73/3.png Portfolio - Collaboration in Michigan’s Drinking Water Sector https://www.suzannechou.com/portfolio/library-workshop monthly 0.5 2021-03-27 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724627341-2TJKEAG4SYFUL4P2FY6C/4.png Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616541301938-R58896715CKEYBG7DQ6N/maxresdefault.jpg Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542023726-XX7KOP1VOBAUEYDP2SC8/1+-+Test+Prototype.JPG Portfolio - Ann Arbor District Library Workshop Series - 1. Test Workshop Ideas Based on the ongoing conversations with the library, I brainstormed our workshop options by testing out different pull-toy ideas in the lab to see what options would be most feasible. Based on my tests and communication, we decided that ending with a foam pull-toy would be more appropriate compared to a wooden pull-toy that would require our woodworking and consistent participation between workshops. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542021251-K4WCZ4YD48OIOX9AU2P0/2+-+Lesson+Plans.png Portfolio - Ann Arbor District Library Workshop Series - 2. Lesson Plans I developed a detailed lesson plan with supplies required for each workshop, in order to help the facilitation of the workshop on the day of. I shared these lesson plans with the additional volunteer facilitators that came on the day of. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542025221-AUX1XX69MVODTCETUALM/3+-+Teaching.jpg Portfolio - Ann Arbor District Library Workshop Series - 3. Teaching Basic Design Concepts For the first workshop, we introduced the ideas of objectives, requirements, and the ideation methods of mindmapping and mood boards. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542025262-IXCAFHULD05XFL6YL5ZV/4+-+Objective+Worksheet.jpg Portfolio - Ann Arbor District Library Workshop Series - 4. Objective and Requirements Worksheet We developed this worksheet to simplify the ideas of objectives and requirements to their bare bones and made it child-friendly to fill out. We wanted each participant to hone in on what their goals for their designs were. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542027414-LTXGZHCX1HZE6S6KOLWS/5+-+Inspiration+Board.jpg Portfolio - Ann Arbor District Library Workshop Series - 5. Inspiration Board We had participants ideate around their objective with mind-mapping and then developing an “Inspiration Board”, which was essentially a mood board around their objective. We provided pencils, design notebooks, stacks of magazines from the library, scissors, foam board, markers, and glue. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542027418-SVFBGREF4IU77CY4IP1Q/6+-+Prototyping+Supplies.jpg Portfolio - Ann Arbor District Library Workshop Series - 6. Prototyping Supplies For the second workshop, we compiled and prepared a conglomeration of prototyping materials. We went to the local scrap store to pick up a handful of unique, playful materials, and I laser cut hundreds of different-sized wooden wheels and cut dowels for axles. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542031504-YKMEYCFNNF7NN1BDLT5O/7+-+Hot+Wire+Cutter.jpg Portfolio - Ann Arbor District Library Workshop Series - 7. Wire Cutting Stations One of the resources we established early on in the planning stage was access to several hot wire cutters and the outdoor library space for ventilation. We had volunteers stationed with the hot wire cutters for safety, and allowed parents and children to cut their foam prototypes together. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542029719-OGG1C7DH86YPMZCAGAYM/8+-+Work+Stations.jpg Portfolio - Ann Arbor District Library Workshop Series - 8. Work Stations Once participants were ready, we had stations for wheel assembly. We wanted to assist with drilling the holes for the axles for safety or allow parents to drill holes for their kids, while ensuring that the wheels were properly assembled so everyone could have a working prototype. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542030958-OQ4KJ0VOWIC83JHUB6QI/9+-+Final+Prototypes.jpg Portfolio - Ann Arbor District Library Workshop Series - 9. Final Prototype Example Finally, we encouraged participants to try their pull-toys out. We had a verification worksheet that encouraged them to lightly evaluate their prototypes on their objectives and requirements and brainstorm what they would do for a future iteration. Overall, the creativity and excitement that both the children and adults exuded was a blast to be a part of! https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724645915-SUJ0H18O0JSB56ULXXMS/5.png Portfolio - Ann Arbor District Library Workshop Series https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724679494-0EEJGS7VCTICO5C3D70S/2.png Portfolio - Ann Arbor District Library Workshop Series https://www.suzannechou.com/portfolio/e-waste monthly 0.5 2021-03-27 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731605706-DCLCC5IEAL71LPDN9MRT/1+-+Thai+Team.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 1. Collaborating with Local Health Workers I was ecstatic to be a part of such an interdisciplinary and multicultural team. We partnered with local community health workers in rural Northeastern Thailand thanks to Dr. Kowit’s community partnerships which he developed over time. They were essential to helping us establish a relationship and trust with the e-waste workers. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731603806-0JU4NK82ZFX59IAGK5SP/2+-+Surveys.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 2. Conducting Surveys in the Field During this fieldwork, I helped design a survey study to elicit values, tasks, strengths, and pain points around e-waste work. Thai researchers working with Dr. Kowit conducted the surveys with 182 e-waste workers across 4 villages, while I observed and asked questions. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731605085-RD6SL9PHRBU85KMMZD9I/3+-+Contextual+Inquiry.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 3. Using Contextual Inquiry in the Field During this time, the community health workers and researchers helped me conduct contextual inquiry and informal interviews with additional e-waste workers due to the language barrier. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731605771-H72AEYWQYBGOOJRNH2TJ/4+-+Stator.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 4. Identifying Common Injuries From the fieldwork, we learned that manual dismantling for e-waste recycling was an effective process in terms of recovering valuable metals to sell. However, we found that many workers injured their hands during the common task of splitting a stator to get to the copper. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731606965-18BNLT97FIE9GLJAQJLA/5+-+Fieldwork+in+Chile.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 5. Fieldwork in Chile After Thailand, we went to Chile to conduct more surveys to understand the informal e-waste landscape on a more global scale. We conducted 93 surveys across 6 neighborhoods, and I engaged more directly with participants with my limited working Spanish, asking questions and measuring their e-waste recycling outputs. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731606715-OVMDWSZKLM52QVJIJJ6C/6+-+Prototyping.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 6. Prototyping an Intervention Based on this fieldwork, we decided to develop an intervention around the hand injuries during stator splitting. After feedback on different approaches from the workers (e.g. - tool, workspace), I developed multiple prototypes as variations for a hand tool intervention design. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731607403-Q33HB91GGWCQSF6XLBBL/7+-+Conjoint+Analysis.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 7. Conjoint Analysis With these prototypes, we designed a full factorial conjoint analysis with detailed instructions and communication with the Thai researchers on how to conduct it. The Thai team conducted the conjoint analysis survey with 83 participants using the prototypes. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731607954-TO3OBE9YILSHQIQ40774/8+-+Final+Design.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 8. The Preferred Design We were able to determine design preferences from the conjoint results and identified the tool design that was most preferred. Using a Thai manufacturer sourced by our Thai collaborators, we produced a small batch of this tool design for further testing. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616731608258-2AQOEHQTJQLHET78QNAU/9+-+Auction.jpg Portfolio - Informal E-Waste Recycling Health Intervention - 9. Conducting an Auction With the manufactured tools, Marianna and I conducted a Becker-DeGroot Marschak auction with the e-waste workers. This economics method was used to distribute the tool and assess willingness to pay for the tool to inform larger distribution and future interventions. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616730041782-2V2O6IX8J03FA22QUAUZ/Partner_UMichSPH_Logo-500x350.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616730062034-CTTNLAHLIFEKDO08S3T9/logo_mfuwebtypo3_09052018-ENG.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Informal E-Waste Recycling Health Intervention https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Informal E-Waste Recycling Health Intervention https://www.suzannechou.com/portfolio/prosthetic-socket monthly 0.5 2021-03-27 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540183757-46MH8GSPWJVSS1RX4ZRL/cropped-LIM-Innovations-Logo.jpg Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724359082-LBBE17F6CNGTCVWTPXAP/4.png Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616795470528-3QVA5CJ6COPIPUQYAUV8/1+-+Research.jpg Portfolio - Adjustable Pediatric Prosthetic Socket - 1. Research I conducted desk and qualitative research to understand the previous one-off work (shown) LIM did in the pediatric sphere and to learn from prosthetists, pediatric orthopedic surgeons, amputees, and parents about the needs of pediatric lower-limb amputees. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616542574325-FSZQQ3II3INH49NFKOQX/2+-+Prototypes.jpg Portfolio - Adjustable Pediatric Prosthetic Socket - 2. Prototyping Based on the research and mechanical tests, we established a target market. I began ideating and prototyping the base forms of the socket, leveraging CAD, 3D printing, plastic thermoforming, sketching, and LIM’s existing strengths in the adult market. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540333960-L0UHO1JD6R230UQ8WNK2/3+-+Iterations.jpg Portfolio - Adjustable Pediatric Prosthetic Socket - 3. Iterations Based on Cross-Functional Feedback I led brainstorming sessions with the adult socket R+D team and developed numerous ideas to accommodate the size and rapid growth of children. Based on feedback from prosthetists, the production team, and the textiles team, I iterated on the overall socket system and individual components. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540342829-MRUN2DQKSPV1AN2A7GZD/4+-+Telescoping.png Portfolio - Adjustable Pediatric Prosthetic Socket - 4. Telescoping Idea After testing many different telescoping features, I focused on one simple telescoping idea to move forward with. I used paper, plastics, foam, 3D printing, and moldable dough to test these different telescoping ideas and decided on one material and form to go with based on feedback and testing. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540335907-697MG466UF29Q7PXG0UV/5+-+User+Testing.jpg Portfolio - Adjustable Pediatric Prosthetic Socket - 5. User Testing Through months of stakeholder outreach, I was able to develop a partnership with a 10 year old alpha test user. She and her father participated in 2 rounds of testing, including comfort, usability, fit, and mobility tests, which helped shape the final prototype. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540347243-031Z08BFJHBZB2YQGH3R/6+-+Final+Prototype.jpg Portfolio - Adjustable Pediatric Prosthetic Socket - 6. Final Prototype After many months of iteration, brainstorming, prototyping, and verification, I developed a final prototype of the adjustable and modular pediatric prosthetic socket. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724328229-5GCACX927GZ74BNNZIHG/6.png Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724409731-21JGTUTXPOD8JDOV9AOB/5.png Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Portfolio - Adjustable Pediatric Prosthetic Socket https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Portfolio - Adjustable Pediatric Prosthetic Socket https://www.suzannechou.com/portfolio/category/Facilitation monthly 0.5 https://www.suzannechou.com/portfolio/category/Product+and+Service+Design monthly 0.5 https://www.suzannechou.com/portfolio/category/Design+Research monthly 0.5 https://www.suzannechou.com/portfolio/category/Design+Methodology monthly 0.5 https://www.suzannechou.com/contact daily 0.75 2024-04-07 https://www.suzannechou.com/approach daily 0.75 2025-12-10 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1615526716484-2ULSLBX9OZ2SIBISCKDB/Copy+of+Suzanne+Chou2.JPG Approach - I am an equity-centered designer with expertise in facilitation, research, strategy, and process. Making intentional design decisions, while acknowledging our own preconceptions, is often undervalued, which results in undesired outcomes. My mission is to conduct and facilitate community-centered and thoughtful design approaches to achieve more equitable outcomes. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616725171040-NNI2GRLI4H18ZAKFONHF/2.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724691007-LPRIPTMPE2OJJURFVMR6/3.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616724665362-ORUNKG72PW1C3Z8LQI23/1.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616735617080-TUD0CBW0ITDCXXTDB8F1/Background_DesignResearch.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616980010501-PBZ3PUM2JB8DLMO3VEIU/Background_ProductDesign.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616735752265-X20K8EQ116HU8N0JVIMV/Background_Facilitation.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616735369475-BWNATO6MMFW4V82CSU81/Background_DesignMethodology.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616735713031-FQ6LSBD4710AF7WYZC79/Background_ComingTogether.png Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/5dbdc998-7018-4670-bf61-321f910e6ab6/suzanne-chou-bike.JPG Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/d542bd42-766e-4184-bccc-db0c0675f999/suzanne-chou-boat.jpg Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/4b293f9e-5502-40f5-94a1-5ea733d50235/suzanne-chou-climb.JPG Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/03c769f1-ddef-4c09-b757-b3f6e8352bbe/suzanne-chou-sheep.jpg Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/51e9508e-fae8-4fc4-8ea1-536a4bd8f09a/suzanne-chou-beach.JPG Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/ee53d274-ef83-4fdc-97d4-b63c43e7dbad/suzanne-chou-wall.JPG Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/46e15528-72ad-4406-94c6-1d9392d09587/suzanne-chou-water.JPG Approach https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/4201a8fb-949f-4433-a3fd-3e0b3eefb40a/suzanne-chou-welding.JPG Approach https://www.suzannechou.com/home daily 1.0 2025-11-24 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616472862611-63ZBXOQNDJW1FA71BF5Z/9+-+Teamwork.JPG Home - Design Research I leverage qualitative and quantitative research methods to gain a deeper understanding of stakeholders. My design research adventures range from managing design research strategies to inform 8 public library designs to conducting 70 interviews in 5 weeks in Michigan to fieldwork in Panama, Rwanda, Chile, and Thailand. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1616540333960-L0UHO1JD6R230UQ8WNK2/3+-+Iterations.jpg Home - Product + Service Design I translate research insights into products and services for social impact using prototyping and analytical problem-solving. Designs include an opportunity map to support collaboration in the drinking water sector and an adjustable, modular pediatric prosthetic socket for lower-limb amputees. https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1615254324410-S4PN4XGO962AYBF92P8B/IMG_0154.jpg Home - Facilitation I craft and facilitate learning, ideation, and collaboration experiences for people. Facilitation topics include socially engaged design, collaboration in the public sector, and equitable community engagement. https://www.suzannechou.com/design daily 0.75 2020-06-15 https://www.suzannechou.com/design/delivery-chair monthly 0.5 2020-06-15 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584488364910-XZW743DP9W15LPM6ZLL2/IMG_7589.jpg Product Design - Portable Chair for Child Delivery in Ghana https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584488423510-0JB63P1KVGV9GVZMBDC2/DeliveryChair.jpg Product Design - Portable Chair for Child Delivery in Ghana https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584488437910-3RG6QYXZL60NQ6CGO97O/DeliveryChair-4.jpg Product Design - Portable Chair for Child Delivery in Ghana https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584488444226-HR986A6V9V3XNIEVQNJ4/DeliveryChair-3.jpg Product Design - Portable Chair for Child Delivery in Ghana https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584488520384-XE9WY8K7S1YB544W1N15/IMG_7499.jpg Product Design - Portable Chair for Child Delivery in Ghana https://www.suzannechou.com/design/stair-assist monthly 0.5 2020-06-15 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486893998-T0KL4XHOVUBCTJ3KVJOH/Handlebar+Drawing.png Product Design - Stair-Assist Mobility Device for Independent Seniors - Stair-Assist Mobility Device for Independent Seniors Needs Assessment - Design - Prototyping - Pitch This award-winning design came to fruition after conducting needs assessments via several home visits to elderly patients who received house call medical care through a program our client was a part of at the University of California, San Francisco (UCSF) Hospital. What started out as a project to help the elderly answer their doors ended up as a design that targeted the discovered latent need, getting up and down household stairs in a safe and efficient manner. https://www.suzannechou.com/design/socket monthly 0.5 2020-06-15 https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486091848-VOUO5JA7IJ6EFECKIFPW/SocketphotosV2.jpg Product Design - Adjustable Prosthetic Socket for Children Amputees https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486120312-X9W5QCTM1FN3FMYZ11ZQ/SocketphotosV2-2.jpg Product Design - Adjustable Prosthetic Socket for Children Amputees https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486151262-21LEK5TDSPSM5D6S1KF7/SocketphotosV2-3.jpg Product Design - Adjustable Prosthetic Socket for Children Amputees https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486185660-0PXXSAQOH1FB7FUVRSH3/SocketphotosV2-4.jpg Product Design - Adjustable Prosthetic Socket for Children Amputees https://images.squarespace-cdn.com/content/v1/5e6e699611654c7854e5a194/1584486212431-JRZ9FF05VEYA7MVI3QMC/SocketphotosV2-5.jpg Product Design - Adjustable Prosthetic Socket for Children Amputees